Last updated: 20 August 2026
Skinsoura orders are fulfilled by Aala Almunawara General Trading CO. L.L.C S.O.C, Dubai Commercial Licence 1482456.
Delivery options and charges
Available delivery methods, estimated delivery ranges, and charges are displayed at checkout before payment. The final options depend on the delivery address and the products in the order.
Order processing
Orders are prepared after payment is confirmed. Processing and delivery estimates exclude delays caused by incomplete addresses, payment review, public holidays, severe weather, courier disruption, or events outside our reasonable control.
Delivery information
Please provide a complete address and reachable contact details at checkout. Customers are responsible for reviewing their delivery information before placing an order. If an address needs correction, contact us immediately through the Contact page; we cannot guarantee changes after dispatch.
Tracking and delivery issues
Where tracking is available, details are sent using the contact information provided with the order. If an order arrives damaged, contains an incorrect item, or appears lost, contact us promptly with the order number and supporting photographs where relevant.
International orders
If international delivery is offered at checkout, the recipient may be responsible for import duties, taxes, customs charges, or local handling fees. These are not included unless expressly stated at checkout.
This policy operates alongside mandatory rights available under applicable UAE consumer-protection law.