Last updated: 20 August 2026
We want every Skinsoura order to arrive correctly and in good condition. This policy does not limit any mandatory rights available under UAE consumer-protection law.
Damaged, defective, or incorrect products
If a product is damaged in transit, defective, materially different from its description, or not the item ordered, contact us promptly through the Contact page. Include the order number, a description of the issue, and clear photographs where possible. We will assess the matter and provide an appropriate remedy in accordance with applicable law.
Change-of-mind requests
For hygiene and product-safety reasons, opened, used, unsealed, or altered topical body-care products cannot ordinarily be accepted for a change-of-mind return. Unopened and unused products in their original saleable packaging may be considered when the request is made promptly after delivery. Approval and return instructions must be obtained before sending any item back.
Return conditions
- Provide proof of purchase and the order number.
- Return only to the address supplied by our customer-care team.
- Pack approved returns securely.
- Do not send a product back before receiving return instructions.
Refunds
Approved refunds are issued to the original payment method where practicable. Bank or payment-provider processing times may apply after a refund is issued. Original delivery charges and return costs are handled according to the reason for return and applicable law.
Product reactions
Stop using a topical product if irritation occurs. A reaction or sensitivity should be reported with the product batch information where available. Seek medical advice when appropriate.